PillBox · Support

Get help with PillBox.

Browse the guides below, or write in. A real person (the one who built it) reads every message. There’s no account, so nothing to “log in” to. Just tell us what’s going on.

Contact us

Prefer email? Write to PillBox@LogicFoundry.com.au

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Report a problemSomething isn’t working right. Suggest an improvementAn idea to make it better. Ask a questionNot sure how something works.

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Composes to PillBox@LogicFoundry.com.au via your mail app — swap for a form backend later.

Not getting reminders is the most common issue. Start with Not getting reminders? below; it fixes most cases in a minute.

Guides

Getting started

What PillBox isWhat it does and doesn’t do, the lock-screen Take/Skip idea, and why it exists. Getting startedAdd your first medication, allow notifications, and learn the Today flow.

Using PillBox

Medications & dosesAdding and editing medicines, schedule types (daily, specific days, as-needed), and multiple doses. Reminders, Live Activities & widgetsReminder timing, custom sounds, the lock-screen countdown, Dynamic Island, and widgets. History & statsAdherence, the dose record, and correcting a mistake without rewriting history. ProfilesTrack multiple people (and pets) on one phone; every profile’s reminders keep firing. Backup, export & importMarkdown exports for your doctor, and a full JSON backup you control. Dose defaultsSet common dose times once; PillBox pre-fills them for new medications. After-last-dose doses“Every four hours after your last dose”: how relative scheduling behaves.

Australian medicine data (PBS)

Finding your medicine with PBS searchAs-you-type search, choosing the right strength or brand, and what gets auto-filled. Where the medicine data comes fromThe PBS source, why it’s offline, Commonwealth attribution, and update cadence. What PBS data can and can’t tell youSubsidised-only coverage, general cost context, and “not medical advice.”

Troubleshooting

Not getting reminders?The checklist: notification permission, Focus/Do-Not-Disturb, Scheduled Summary, and PillBox’s own settings. Live Activity & Dynamic Island limitationsWhy the lock-screen countdown can lag or briefly disappear (an iOS limitation), and why your reminders stay reliable regardless.

Privacy

Privacy policyWhat PillBox stores (on your device), what it never collects, and your rights.